Privacy Policy

1. Scope

This Privacy Policy explains how Fixki Agent processes personal data when you visit the website, create an account, use the customer platform, connect communication services, or sign in through an external identity provider.

2. Categories of personal data

Depending on the features used, we may process:

• Account data, including name, email address, preferred language, timezone and phone number.
• Authentication data from Google or Meta/Facebook, including provider user ID, verified email, display name and profile image.
• Workspace data, tasks, contacts, approvals, messages and instructions entered by the user.
• Communication and integration data relating to WhatsApp, email or telephone services when connected.
• Usage, billing, limits and transaction records.
• Technical information such as IP address, browser information, security logs and timestamps.

3. Purposes and legal bases

We process personal data for the following purposes:

• Creating and operating your account and providing the requested services — Article 6(1)(b) GDPR.
• Connecting optional third-party services where you request or authorize the connection — Article 6(1)(a) or Article 6(1)(b) GDPR.
• Protecting accounts, preventing abuse, diagnosing errors and maintaining service security — Article 6(1)(f) GDPR.
• Meeting accounting, tax and other statutory obligations — Article 6(1)(c) GDPR.

4. Google and Facebook Login

When you choose Google or Facebook Login, the provider authenticates you and sends Fixki Agent the account data authorized for the login process. We currently request only the basic identity information required to create or link your account, such as your provider ID, name, verified email address and profile image where available.

Fixki Agent does not receive your Google or Facebook password.

5. Recipients and service providers

Data may be processed by service providers used to operate Fixki Agent, including hosting, email delivery, authentication, artificial-intelligence, communication, telephony, support and payment providers where applicable. Providers receive only the information required to perform the relevant service.

6. International transfers

Some technology providers may process data outside the European Economic Area. Where required, transfers are based on an adequacy decision, standard contractual clauses or another safeguard permitted by applicable law.

7. Storage periods

Account data is normally stored while the account remains active. Data is erased or anonymized when it is no longer required, subject to statutory retention obligations, unresolved claims, fraud prevention and security needs.

8. Cookies and sessions

Fixki Agent uses technically necessary cookies or similar session technologies to keep users signed in, protect forms and maintain account security. Optional tracking technologies will not be introduced without the required information and consent mechanism.

9. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction of processing, data portability or object to certain processing. Consent may be withdrawn at any time for the future.

Requests can be sent to support@fixki.de . You also have the right to lodge a complaint with a competent data-protection supervisory authority.

10. Security

We use technical and organizational safeguards designed to protect personal data against unauthorized access, alteration, loss and misuse. No internet-based service can guarantee absolute security.

11. Changes

This policy may be updated when the service, providers or legal requirements change. The current version is published on this page.