Data Deletion Instructions
You may request deletion of personal data connected to your Fixki Agent account at any time.
Request deletion by email
- Send an email from the address registered with your Fixki Agent account.
- Send it to: support@fixki.de
- Use the subject: Fixki Agent data deletion request.
- Include the email address associated with the account and state whether you want only a social-login connection removed or the complete Fixki Agent account deleted.
Facebook users
You may also remove Fixki Agent from the Apps and Websites section of your Facebook account and request deletion of the related Facebook Login data. Meta will send the request to our secure callback endpoint and provide a confirmation reference.
Data covered by the request
Depending on the request, deletion may include:
- Google or Facebook account linkage.
- Provider user ID, provider email and profile image.
- Fixki Agent account and workspace data.
- Tasks, contacts and integration configuration.
- Other personal data associated with the account.
Data that may be retained
Limited information may be retained where required by accounting, tax, fraud-prevention, security, legal-claim or other mandatory legal obligations. Retained data will remain restricted to the applicable purpose and retention period.
Identity verification
We may request reasonable information to verify that the person making the request is the account holder. This is necessary to prevent unauthorized deletion.
Status questions
For questions about an existing deletion request, contact support@fixki.de and provide your confirmation code where available.